Sirius- XM Radio, Obnoxious …Or Frightened?

Some times the way a company deals with its customers says more than intended about the state of their business. 

I’ve been thinking about getting rid of my XM Radio subscription for years now but I have a number of family and friends as the additional units on my account for the discount rate so I’ve held off the decision on their behalf.

Since then, the rates have gone up, my favorite channels are gone, and I can’t even listen online for free anymore and the merger with Sirius was just murdered what was left of the programming. So at least I can trim my own spare second unit from the account.

Not so easily.

If you go online to manage your account, there is no option to remove a unit, only to upgrade or change the service. To me this is just paranoia. Perhaps I bought a better receiver and I just want to make the transfer.

This is either obnoxious customer service or a feeble attempt to hang onto subscribers for the dear life of the company. Either way it’s suspicious. There’s no better way to tell what a company is about than the way they treat their customers, because after all, that’s where the money comes from.

I’ll have to phone them tomorrow morning to do this and I’m sure it’s going to be a pain. Rather than waste that phone call on just one adjustment, I’m going to end my relationship with them. It was dysfunctional anyway and my friends and family will just have to understand.